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Flexible, Adaptable CRM

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Sage CRM MME Advanced Edition provides your marketing, sales and customer service teams with the tools they need to find new customers, close sales faster, and build lasting, more profitable relationships across all channels.

With Sage CRM MME Advanced Edition you can:

• Empower your staff with enterprise-wide access to vital customer, partner and prospect information.

• Build long-lasting customer loyalty and generate repeat sales from your best customers.

• Analyze, forecast and report on key sales data.

• Assign, schedule and track marketing campaign activities, and measure the performance of every campaign.

• Identify, execute and replicate effective marketing initiatives across your sales channels.

• Access relevant customer data in real time, including purchases, call and escalation history, interactions, multiple contacts, support cases, e-mail and documents sent and received, and sales opportunities.

• And much more!

Sage CRM MME Advanced Edition is an integrated sales, marketing, customer support and call center automation solution. Sage CRM MME Advanced Edition is completely Internet and WAP enabled, providing users access anytime, anywhere via a Web browser or wireless device, such as a PocketPC or WAP enabled mobile phone.

Full integration to other business-critical solutions you use every date, such as Microsoft Outlook and Lotus Notes, as well as proprietary systems ensure that CRM is a complete portal to all the data and applications you count on to help you manage your business.

Sage CRM MME Advanced Edition includes:

Sales Force Automation – Sage CRM MME Advanced Edition puts you in complete control of your sales pipeline, allowing sales teams to effectively manage, forecast and report on all phases of the sales cycle. With Sage CRM MME Advanced Edition, you can easily manage and analyze all current and historical account details and activities, manage multiple accounts and opportunities and automatically distribute leads to sales professionals around the world.

Point-and-click reporting and graphs offer sales teams access to real-time data, for on-the-spot analysis and evaluation. By analyzing the information available, you can recruit new clients and resell to existing ones.

Marketing Automation – Sage CRM MME Advanced Edition provides a single source of customer information to help you better manage your marketing efforts and make sound decisions based on the needs of your customers and prospects. With Sage CRM Marketing, you can target the right customer at the right time, eliminate guesswork and put your company’s marketing resources to their best use. You can schedule and track marketing activities within a campaign – and view every detail of each campaign.

Customer Care – With Sage CRM MME Advanced Edition, you can make the most of every customer interaction, maximizing business opportunities and customer satisfaction. It empowers your organization with critical information to build and support long-term customer satisfaction and loyalty.

With Sage CRM Customer Care, you can build and effectively manage lasting customer relationships by providing the professional level of service your customers expect. Sage CRM MME Advanced Edition provides real-time access to relevant customer data including purchases, call and escalation history, interactions, multiple contacts, support cases, e-mail and documents sent and received, sales opportunities and more.

Automated Process Workflow - With Sage CRM Workflow businesses can automate pre-determined business rules across all channels, departments and employees. To help assess and design workflow Sage CRM MME provides graphical views of the process and its development patterns. In combination with e-mail integration, workflow ensures that actions requiring attention or escalation are automatically being routed to the correct employees or partners. Sage CRM MME creates a confidence among employees that issues are not going to fall through the cracks and frees their time to perform more important tasks.

Thin Client Architecture - As a browser based application Sage CRM MME Advanced Edition is built on thin technology, providing rapid deployment, efficiency, speed and cost effectiveness. Sage CRM MME is installed on a single server, eliminating the need for unpredictable and costly client installations, configurations, upgrades, customizations and the costs associated with them. Thin network-designed Sage CRM MME Web pages and graphics are considerably smaller in size than standard Web pages, allowing faster downloads even over slow connections. With Sage CRM MME, a Web browser and Internet access is all that you need to access the entire solution, anywhere, anytime.

Customizability - Sage CRM MME Advanced Edition provides customization tools that allow businesses to rapidly modify all aspects of the system. Sage CRM’s open architecture greatly reduces development and maintenance costs and allows seamless integration with other mission-critical applications across your enterprise. With easy-to-use, onscreen tools, managers and administrators can create and modify fields, screens, tabs, tables, views, scripts, and security settings on the fly. Sage CRM MME Advanced Edition customization functionality allows quick-and-easy user-specific modifications to interfaces and data and ensures Sage CRM MME can be easily adapted to your business requirements.

Global Deployment - Sage CRM MME Advanced Edition provides multicurrency, multi-lingual support from a single code base—English, U.K. English, French, German, Spanish, Dutch and Japanese—making this solution the logical choice for businesses around the world. Sage CRM's single server installation, web browser and wireless application protocol (WAP) access, allow employees, partners and customers alike to view the information they need to get the job done, anytime, from anywhere in the world.