Integration

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Integration Overview

In addition to our core CRM platform we offer a collection of interoperable components - Business Objects (BO) - that are reusable in diverse contexts and fulfill stringent requirements for availability, performance, robustness and scalability.

We offer a collection of interoperable Internet based BOs capable of operating under extreme industrial environments. The BOs are particularly suited to tracking industrial processes that require a high degree of automation and must integrate with heterogeneous systems such as Billing, ERP and CRM applications.

Every Business is different! Our components allow us to meet the needs of the individual business requirements out there as we can use individual components to build a individual solution for our customers.

With the component based architecture using the J2EE framework, that is platform neutral, over 90% of the functionality within the business objects can be reused to ensure fast time to market and low deployment costs.
Components that are currently available and can be easily customized to customer needs are:

Identify all customers using a profiling system
Alarms – manages threshold breaches notification
Contact – manages contact details
Contract – handle contract related issues such as Prices, Discounts, Commissions, Credit limits
Customer – Manages customer related functionality including validation and verification
Group – manages grouping, multi-site and categorization
Invoicing – handles invoicing related issues
Order – manages complete order history
Planning – manages planning
Pricelist – manages pricing strategies
Product – Product handling
Profile – Finger printing and manages user profiles, privileges and security
Rate – comprehensive pricing, costing, margins, handling
Shipment – manages delivery and shipment logistics
Switch BO – manages transfers between entities maintaining history
Workflow - manages workflows